Shipping & Returns

Shipping Guidelines
Return Policy
Make a Return or Exchange

Shipping Guidelines

We use UPS for all of our shipping. Rates are based on the weight of the products in your order, your location, and the shipping option you choose at checkout.


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Return Policy

IV Pole Pals Partners LP wants to do everything we can to ensure you are satisfied with all of our products. If you are dissatisfied with any part of your order, we would like to contact you. Please fill out the form below to initiate the return/exchange process.

  • Contact Customer Service by calling 866.590.1459 or by using the form below for authorization to return items prior to shipping them to receive store credit for an exchange of product.
  • Returns must be in original packaging.
  • Shipping charges are only refundable if your return is a result of an error made by ivPolePals.com.
  • Buyer will pay return shipping charges unless the return/exchange is a result of an error made by ivPolePals.com
  • If within 30 days of receiving your order your Pal breaks in the line of duty, as in normal clipping onto an IV pole or removing from an IV pole, while following directions, please fill out the form below to request a replacement. If, however, you have dropped your Pal, stepped on it, or run over it, please purchase a new one!

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